No website checkout
You cannot purchase services or submit payment through this website. Contact forms and scheduled calls are free and do not create a payment obligation.
Client agreements control
Refund, cancellation, rescheduling, deposit, retainer, and termination terms for paid work are stated in the proposal or client agreement you accept. Because services are customized and may reserve production time or begin immediately, eligibility for a refund depends on that agreement, the work completed, committed third-party costs, and applicable law.
Billing errors and requests
If you believe a payment was made in error or a charge is incorrect, contact hello@cruxiti.com promptly with the invoice number and a description of the issue. We will review the request in good faith and explain the outcome. Approved refunds are returned to the original payment method when reasonably possible; bank or payment-provider processing times may vary.
Legal rights
This policy does not limit any cancellation, refund, charge-dispute, or other right that cannot be waived under applicable law. Certain transactions may carry special cancellation rights depending on how and where a contract was made.
Before you pay
Please review the scope, milestones, payment schedule, cancellation terms, and ownership provisions in your proposal or agreement. Ask any questions before authorizing payment by emailing hello@cruxiti.com or calling (713) 489-1533.